{"id":3136,"date":"2024-11-25T13:05:58","date_gmt":"2024-11-25T13:05:58","guid":{"rendered":"https:\/\/belfor.eu\/?page_id=3136"},"modified":"2026-05-13T10:38:56","modified_gmt":"2026-05-13T10:38:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/belfor.eu\/de\/red-alert\/faq\/","title":{"rendered":"RED ALERT\u00ae FAQ"},"content":{"rendered":"<div class=\"m-banner m-banner--small  -version-2 has-overlay order-default\" >\n\n\t\n\t\n\t<div class=\"m-banner__container container-fluid\" style='--overlayOpacity: 50%;--columns-ratio: 50%;background-color: #ffffff;'>\n\n\t\t\n\t\t<div class=\"m-banner__inner container flex-left style-dark\">\n\n\t\t\t<div class=\"l-banner  l-gt-custom l-gb-custom\" style=\"--l-gt-padding: 4.5rem;--l-gb-padding: 4.5rem;\">\n\n\t\t\t\t\n<div class=\"l-banner__text\">\n        <div class=\"l-banner__inner text-left\">\n\n        <div class=\"c-heading -h1\">\n\t\t\t                <div class=\"c-heading__pre\" style='color:#ed1d24;'>\n\t\t\t\t\tServices &amp; Products                <\/div>\n\t\t\t\n\t\t\t\t\t\t\t<h1 style=\"--font-size-mobile:3.5rem;color:#000000;\" class=\"c-heading__title\">RED ALERT\u00ae &#8211; FAQ<\/h1>\t\t\t\n\t\t\t        <\/div>\n\n\t\t    <\/div>\n    \n\t<\/div>\n\n    <div class=\"l-banner__media\">\n\t\t\t\t\t\n\t\t\t\t            <div class=\"c-image\">\n            <figure class=\"c-image__media c-image__primary\">\n                <img decoding=\"async\" class=\"c-image__src lazy\" loading=\"lazy\" src=\"https:\/\/belfor.eu\/wp-content\/uploads\/sites\/2\/2024\/11\/A-team-of-BELFOR-experts-with-vehicles-in-the-background_1920x1080px-1024x576.jpg\"  alt=\"A team of BELFOR experts with vehicles in the background\" width=\"1024\" height=\"576\"\/>            <\/figure>\n        <\/div>\n    \n\t\t\t\n\t\t    <\/div>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n    <!-- scroll down-->\n    <div class=\"scroll-down\">\n        <div class=\"scroll-down__line-box line-box\">\n            <div class=\"line\"><\/div>\n        <\/div>\n        <div class=\"scroll-down__icon\">\n            <svg class=\"o-icon u-fill-current\" aria-hidden=\"true\">\n                <use xlink:href=\"#scroll-down\"><\/use>\n            <\/svg>\n        <\/div>\n    <\/div>\n    <!-- scroll down : end-->\n\n<\/div>\n\n\n<div class=\"m-breadcrumb \">\n\t\n\t<div class=\"blog-breadcrumb\">\n\t\t<div class=\"blog-breadcrumb__inner inner-frame\">\n\t\t\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu BELFOR Europe.\" href=\"https:\/\/belfor.eu\/de\/\" class=\"home\" ><span property=\"name\">BELFOR Europe<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>  \/  <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Resources.\" href=\"https:\/\/belfor.eu\/resources\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Resources<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"m-block  gt l-content-simple-1\"  style='--l-container-width: 50%;'>\n\n\t\n\t\n\t<div class=\"m-block__container container-custom\" style=\"--l-container-width: 50%\">\n\n\t\t<div class=\"l-heading text-left l-heading-v4\">\n\n\t\t\t    <div class=\"c-heading -h2 \">\n\t\t\n\t\t\n\t\t\t\t\t<h2  class=\"c-heading__title\">H\u00e4ufig gestellte Fragen<\/h2>\t\t\n\t\t    <\/div>\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n<\/div>\n\n\n<div class=\"m-accordion  gt gb\"  >\n\n\t\n\t\n\t<div class=\"m-accordion__container container\" style=\"\">\n\t\t<div class=\"l-accordion l-accordion-v1 js-acc-wrapper\" style=\"--c-block-gl: 0px;--c-block-gr: 0px;--c-block-gt: 0px;--c-block-gb: 0px;\"  data-animation=\"js\">\n\n\t\t\t\n\t\t\t\t<div class=\"c-accordion c-accordion-v1\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item is-active\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWe have damage. What happens when we call the exclusive emergency hotline?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Our claims expert consults with you to determine what steps need to be taken. Within the agreed timeframe and just a few hours of your call, our team of industry specialists arrives on site. Having assessed the damage, we advise your and your insurer\u2019s representatives on the measures to be taken to prevent consequential damage. We also initiate stabilising mitigation actions. In addition, we provide you and your insurer with a damage report and propose a bespoke recovery programme.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tI am insured. Why do I need RED ALERT\u00ae?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Insurance helps you transfer the financial risks of material and physical damage, and business interruption. What you need, though, is immediate emergency response, to avoid or reduce downtimes and consequential damage caused e.g. by soot, smoke and water. In fact, under your insurance policy you are responsible for damage limitation, for which you need immediate access to restoration and recovery resources.<\/p>\n<p>However, natural disasters in particular tend to cause bottlenecks, as every business and household is in need of restoration services simultaneously. In a crisis, RED ALERT\u00ae clients benefit from a prioritised response and specialist immediate measures with just one call. We also restore, repair and refurbish your buildings, facilities, machinery and electronic systems to get you back in business as quickly as possible.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tDo you help us if we\u2019re not a RED ALERT\u00ae member?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Any business can call us for assistance and we will join you on site as soon as we can. However, in peak periods when demand is high, e.g. after storms or floodings, RED ALERT<strong>\u00ae<\/strong> members come first. And delays in emergency response may result in serious consequential damage to technical facilities, buildings and inventories, increasing downtime and business interruption.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWill you have capacity shortage if multiple RED ALERT\u00ae customers call for assistance at the same time?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>We always keep our RED ALERT<strong>\u00ae<\/strong> promise. And as the world\u2019s largest disaster management company with over 13,000 employees in 26 countries, we don\u2019t run out of resources to help our members. We quickly move people and equipment to disaster areas to meet RED ALERT\u00ae members\u2019 demand. And we limit the number of memberships per region to ensure that we continue to keep our promise.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWhat do you do on site?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>First we assess and mitigate the damage. Our experts know what to do to prevent the damage from getting worse. Taking immediate measures will dramatically reduce consequential damage and related costs, as well as downtime and business interruption. Measures include securing the site, sealing parts of the building, inventory and machinery for protection against soot, dust and water, removing debris, draining off water.<\/p>\n<p>We keep you fully informed and provide you with a proposal for comprehensive and bespoke restoration, covering the restoration of buildings, machinery, electronics and other inventory, as well as leak detection, mould remediation and decontamination services. We\u2019re with you every step of the way.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWill RED ALERT\u00ae help us reduce insurance premiums?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>We can\u2019t promise lower premiums for RED ALERT\u00ae members. But we do ensure restoration capacity and priority emergency response. This will drive down costs related to consequential damage and business interruption. And we issue a RED ALERT\u00ae certificate as proof that you have a robust business continuity plan in place, which you may present to your insurer or broker when e.g. negotiating renewal.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tHow does RED ALERT\u00ae impact delivery times?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>In the aftermath of a fire or a natural catastrophe, your customers are understandably concerned about your capacity to restart production. RED ALERT\u00ae helps you minimise production and delivery disruption thanks to priority restoration. Your RED ALERT<strong>\u00ae<\/strong> Business Continuity Plan Certificate proves to your customers that you are doing all you can to minimise delays and that you are fully committed to keeping your promise under even the most challenging conditions.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tCan you also write a business continuity plan for me?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Our strength is remediation and minimising business interruption after damage. With this in mind, we review and complement the business continuity plan of our RED ALERT<strong>\u00ae<\/strong> clients. We do not write the plans ourselves, but we can recommend independent consultants.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWe have a sprinkler system. Why would we need fire damage restoration services?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Fire as well as extinguishing water can be detrimental to your building, machinery and equipment. In addition, there\u2019s an inevitable delay in the activation of sprinkler systems, enough for the fire to cause smoke and contaminate the building. Did you know that a surface of 10,000 m\u00b2 can be contaminated by just 1.5 kg of burned PVC?<\/p>\n<p>And while sprinkler systems and yard hydrants help reduce the worst impact of fire, the water and increased humidity cause corrosion. If corrosion is not addressed quickly, machines and equipment may ultimately suffer damage beyond repair. Long lead times and the expense of new machines are just two reasons to start restoration as quickly as possible.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tIt takes a while to get a PO number. Will this delay mitigation?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>RED ALERT<strong>\u00ae<\/strong> onboarding is all about preparation. This means we list your suppliers and make sure all the administrative work is in place, prior to any incidents. And thanks to the work authorisation form, we can get started without delay.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWhat if I just want you to assess the damage?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Sure, that\u00b4s part of our offering. In countries where we have offices, the assessment is included in the annual fee. For damage suffered in other countries we only charge travel expenses.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tCan I call you for smaller incidents?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Of course you can. In fact, we recommend doing so. Your contract covers any type of damage, irrespective of the extent. Even small incidents can cause costly business interruption and need to be mitigated without delay. Working with you on all your incidents, we increase our understanding of your company and risks, and improve our processes accordingly. And clients report that their claims management processes have become more efficient since they have started using RED ALERT\u00ae. That\u2019s how RED ALERT\u00ae unburdens your brokers and your in-house risk &amp; insurance teams.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tDo you cover sites outside Europe?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Definitely. BELFOR is the global market leader in restoration and emergency management services. With 550+ locations and over 13,000 employees worldwide, we have you covered. Our Major &amp; Complex Loss team gets you back in business on every continent, apart perhaps from Antarctica.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWe have an unusual emergency. Can we call you?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>Yes. We are confident that we can deal with any challenge that requires our experts and equipment. A big part of our job is to engineer solutions for problems that you haven\u00b4t seen before.\u00a0 Challenge us! If we don\u00b4t have the answer ourselves, we have a robust network of partners that may well have the solution.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWhat happens after we\u2019ve signed the contract?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>After signing the contract, we initiate your business\u2019 onboarding process. We collate and structure all the data relevant to damage management. In addition, we design a customised process to deal with incidents and embed the process in your organisation. We also can create a digital twin of your facilities using the BELFOR 360\u00b0 Damage Scan. Particularly after a devastating fire, it will be very hard to determine the original state of the facilities. The digital twin tells all the stakeholders exactly what was there and acts as a crucial reference when restoring your facilities to how they were before the incident.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"c-accordion__item js-acc-item\">\n\t\t\t\n\t\t<h3  class=\"c-accordion__title-wrap -h3\">        <button class=\"js-acc-button c-accordion__title\">\n\t\t\t\t\t\tWhen did BELFOR introduce its disaster response services?        <\/button>\n\t\t<\/h3>\t\n    <div class=\"js-acc-content\">\n\t\t\t\t            <div class=\"c-accordion__content\">\n                <div class=\"is-wysiwyg\">\n\t\t\t\t\t<p>RED ALERT<strong>\u00ae<\/strong> was launched in London in the 1980s as a priority service for banks that were targeted by the IRA. The IRA bombings terrorised the City and BELFOR UK was frequently called out after an attack. Suffering substantial losses while closed, the banks were looking for a reliable way to minimise business interruption after an attack. In a time when there was no internet, no cloud storage, and no working remotely, people had to be in the office to work. RED ALERT\u00ae helped banks tackle most types of damage, reopen quickly and limit business interruption.<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n\t\t    <\/div>\n\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":3126,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3136","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RED ALERT\u00ae FAQ - BELFOR Europe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/belfor.eu\/de\/red-alert\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RED ALERT\u00ae FAQ - 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